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Termination of NS subscription due to late payment

  • 2 augustus 2023
  • 4 reacties
  • 226 Bekeken
R

My NS subscription is terminated due to late payment. Money is not yet credited but received mail. Is there any way to reactivate existing subscription?

Beste antwoord door Rory NS

Hi R. Jukkala and welcome at the NS Community!

Unfortunately, it's not possible to restart your existing subscription. It's best to order a new subscription once your payment is received.

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  • Henkpeetersen
  • Koploper***
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  • 2 augustus 2023

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Rory NS
Moderator
  • Rory NS
  • Moderator
  • 478 reacties
  • Antwoord
  • 2 augustus 2023

Hi R. Jukkala and welcome at the NS Community!

Unfortunately, it's not possible to restart your existing subscription. It's best to order a new subscription once your payment is received.

R
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    R Jukkala
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  • R Jukkala
  • Auteur
  • Sprinter
  • 4 reacties
  • 6 augustus 2023
Rory NS schreef:

Hi R. Jukkala and welcome at the NS Community!

Unfortunately, it's not possible to restart your existing subscription. It's best to order a new subscription once your payment is received.

Thanks Rory.

1. How long I can't use this subscription?
2. Would you suggest any best subscriptions (I need to travel between Eindhoven and Nijmegen 3 times in a week).
 

Laura NS
Moderator
  • Laura NS
  • Moderator
  • 3106 reacties
  • 7 augustus 2023
  1. When all required payments are collected, you need to check in and -out with your OV-chipcard to deactivate the blocked season ticket. After this you can order a new season ticket and it can be active the same day. 

If you are unsure of the payment(s), please get in touch with our customer service.

  1. What are times that you are traveling on, back and forth?

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