Naar NS.nl

Onderwerpen gestart door EunSeo

2 Topics

E
EunSeoOp het juiste spoor
gevraagd in Mijn NS

About check - out and in!

Hi I’m EunSeo Yoo I am very confused about check-in out .recently and today I used the train and always checked in and out, but the ns app said I am still being processed and today I got an email saying that I was fined 50 euros. Is there anything I forgot?  I don't understand this train system yet. The train I use is not even ic, but should I check the card on the machine in the picture I attached? But when I asked the ns service center, they told me to check the card inside the train only when it was an ic train. Can you tell me what I did wrong?When should i check my card on the inside machine.and i know that you can refund money mabye once.can you help me??

8
E
1 jaar geleden
E
EunSeoOp het juiste spoor
gevraagd in OV-chipkaart

personeel ov-card didn't send me

Hi l'm EunSeo Yoo. I bought and subscribed NS felx and personal ov-chip card on September 23rd. But it still not come to me.I think it sent other house/ address.I really want to get itbut how to I do? Should I stop my original card and subscribe to it again  it?Also can’t i return my mouny that i subscribed?  thank you!

1
Stijn NS
1 jaar geleden
Voorwaarden