Hi l'm EunSeo Yoo. I bought and subscribed NS felx and personal ov-chip card on September 23rd.
But it still not come to me.
I think it sent other house/ address.
I really want to get it
but how to I do?
Should I stop my original card and subscribe to it again it?
Also can’t i return my mouny that i subscribed?
thank you!
Beste antwoord door Stijn NS
Bekijk origineel
Good morning EunSeo and welcome to the NS Community!
I'm sorry to read that you've not received your OV-chipcard yet. I would recommend for you to contact our Customer Service. They can check the address that was used with the order and check the situation. You can reach them by phone, via Social Media or chat. Their contact details can be found here.
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