Naar NS.nl

Onderwerpen gestart door NC023

2 Topics

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NC023Op het juiste spoor
gevraagd in NS Flex

Forgotten Checkout shown wrongly

Hello!Why does NS app keep showing I have missed checkout when I have correctly checked out? I travel on NS Flex and check in at NS gates in Schiphol, load the ICD supplement from the platform and checkout at the NS gates in Breda. Same during my return.It still says I missed a checkout but the exact time of checkin/checkout is visible in the app with 0.00 charged but there is still a missed red notification on the app and asks me to get refund at uitcheckgemist.nl.When I go to do that, it says I dont have any trip where I can ask for a refund.Customer care says they see I have correctly checked in/out but cannot figure why it still shows this and assures me it will get automatically corrected.Can anybody help please?? Thanks!

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1 jaar geleden
N
NC023Op het juiste spoor
gevraagd in Overige producten

Supplement Schipol to Breda

Kindly advice if I need the supplement to travel to Breda from Schipol.I have a NS flex and take the Direct train to Brussels without transferring at Rotterdam. I was charged on train once for not having the supplement, so my understanding is that I have to take the supplement even if I am not getting down at Rotterdam? Kindly confirm.Also, when I tap on the red pole for supplement at Schipol do I need to tap out again? Asking since I have been marked as no checkout a couple of times.

1
T
1 jaar geleden
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