Naar NS.nl

Onderwerpen gestart door r.kash

2 Topics

R
r.kashOp het juiste spoor
gevraagd in NS Flex

No factuur in January?

Hello, I have only had my NS Flex subscription and OV-chipkaart for 4 months now. I usually get my payment receipt on the 15th of every month. However, in January, I haven’t received an email about the payment so I went to MijnNS to check. It says that my next factuur is going to be sent on the 14th of February and it includes the subscription costs for both January and February. The costs are all correct but I’m curious about why they skipped a month? Is it common practice? Thanks in advance!

1
Robert B
3 maanden geleden
R
r.kashOp het juiste spoor
gevraagd in OV-chipkaart

How long does it take to update ov-chipkaart checkin on NS

Hi all, Yesterday was my first time traveling with my OV-chipkaart. I traveled from Weert to Eindhoven and back. I checked in at weert and of course cannot leave the station without tapping my card at the gates in Eindhoven. Same on the way back.  However, on Mijn NS, I only see my first check-in at weert and a €20 boarding charge. Since I am 100% confident that i checked-in and -out correctly, I am wondering how long it takes for that to get updated on Mijn NS. 

2
O
6 maanden geleden
Voorwaarden