Naar NS.nl

Onderwerpen gestart door JeanSindayiheba

2 Topics

J
JeanSindayihebaOp het juiste spoor
gevraagd in Abonnementen

Checkout access denied

Today, i checked in in apeldoorn heading to Arnhem pressikaf; from apeldoorn i got into arriva train which dropped me at Zutphen, unfortunately at this station i forgot to check out (i had to connect with an NS train); When arrived at my destination (arnhem pressikaf), the checkout access denied (only i was being told that i am doing the “check-in) and from there i could not know what to do next.Note: Along the trip, a controller came over me and scanned my NS card (this was ns train), he did not tell me if my card has a problem.After all this, i received an NS email, “We will charge the correction fee of €50.00 on the next invoice”. Please i need your help!Thank you.Jean

1
Rory NS
Moderator
1 maand geleden
J
JeanSindayihebaOp het juiste spoor
gevraagd in Abonnementen

subscription vs payment

I have an ns subscription but the NS does not debit the fees automatically from my account, sometimes i suffer fines for delay in payments. I don’t really know how to overcome this situation.For example this month, i received an email saying that around day 7/03/2024 they will deduct money from my account, but still nothing happens. Am afraid that tomorrow they bring a letter with fines because of delay in paymnet

2
Robert B
2 maanden geleden
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