Today, i checked in in apeldoorn heading to Arnhem pressikaf; from apeldoorn i got into arriva train which dropped me at Zutphen, unfortunately at this station i forgot to check out (i had to connect with an NS train); When arrived at my destination (arnhem pressikaf), the checkout access denied (only i was being told that i am doing the “check-in) and from there i could not know what to do next.

Note: Along the trip, a controller came over me and scanned my NS card (this was ns train), he did not tell me if my card has a problem.

After all this, i received an NS email, “We will charge the correction fee of €50.00 on the next invoice”.

Please i need your help!

Thank you.

Jean