Naar NS.nl

Onderwerpen gestart door Ruizhi

2 Topics

R
RuizhiOp het juiste spoor
gevraagd in Abonnementen

Travel with a wrong subscription

I had two subscriptions under my account, one is a traject vrij from Utrecht to Den Haag for my workday commute, and the other one is a weekend vrij. Last month I by mistake used my weekend vrij chipcard for commute, and a total sum of ~€500 is generated. I was wondering if I can claim this mistake and only pay for the cost excluding the travelling between Den Haag and Utrecht?Look forward to your help!Jerry 

1
Lorena NS
Moderator
10 maanden geleden
R
RuizhiOp het juiste spoor
gevraagd in Mijn NS

Your journey transactions cannot be retrieved

I added one more OV chipcard to my account and would like to see the previous travel transactions. However it keeps saying Your journey transactions cannot be retrieved. Would like to know how to solve this problem 

1
Lorena NS
Moderator
11 maanden geleden
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