I had two subscriptions under my account, one is a traject vrij from Utrecht to Den Haag for my workday commute, and the other one is a weekend vrij. Last month I by mistake used my weekend vrij chipcard for commute, and a total sum of ~€500 is generated. I was wondering if I can claim this mistake and only pay for the cost excluding the travelling between Den Haag and Utrecht?
Look forward to your help!
Jerry
Beste antwoord door Lorena NS
Hi Ruizhi!
Normally, you could request a refund for 3 journeys a year to fill in the form. My advice is to contact our customer service they can check if they can do something about these costs.
+2Hi Ruizhi!
Normally, you could request a refund for 3 journeys a year to fill in the form. My advice is to contact our customer service they can check if they can do something about these costs.
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