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Travel with a wrong subscription

  • 27 June 2023
  • 1 reactie
  • 27 Bekeken
R

I had two subscriptions under my account, one is a traject vrij from Utrecht to Den Haag for my workday commute, and the other one is a weekend vrij. Last month I by mistake used my weekend vrij chipcard for commute, and a total sum of ~€500 is generated. I was wondering if I can claim this mistake and only pay for the cost excluding the travelling between Den Haag and Utrecht?

Look forward to your help!

Jerry 

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Beste antwoord door Lorena NS 27 June 2023, 11:18

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1 reactie

Lorena NS
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Reputatie 6
Badge +2

Hi Ruizhi! 

Normally, you could request a refund for 3 journeys a year to fill in the form. My advice is to contact our customer service they can check if they can do something about these costs.

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