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How to cancel your subscription from abroad

  • 2 september 2015
  • 255 reacties
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255 reacties

Hi,

I recently left The Netherlands and want to cancel my OV-chipkaart (with voordeelurenabonnement). I tried to declare that it was lost/stolen.

I had never before registered an account at ov-chipkaart.nl and therefore never had a card linked to an account there. I also never had an e-mail attached to the card and I no longer have a permanent postal address to which an activation code for the card can be sent.

So I'm basically confused as to how to progress.


Hi neilly,

I'll advise you to first contact OV-chipkaart about this situation. Over here you can find the contact information. You can fill in a contact form or contact them via Twitter (@OVchipkaart). Please contact our customer service 4 working days after you reported the card lost or stolen. By then we can terminate your contract.
Hi,

I recently left The Netherlands and want to cancel my OV-chipkaart (with voordeelurenabonnement). I tried to declare that it was lost/stolen.

I had never before registered an account at ov-chipkaart.nl and therefore never had a card linked to an account there. I also never had an e-mail attached to the card and I no longer have a permanent postal address to which an activation code for the card can be sent.

So I'm basically confused as to how to progress.
No, only €50/12 for each remaining month of the year.
Will the reimbursement be the full amount that I paid? I have been asked to pay for a subscription that costs 50 euro, will I get the full amount back after doing what you say?
First of all you should pay any unpaid bill. Then you ask NS for your card number, such that you can block your OV-chipcard. Five days later you contact NS again to end your subscription. Some time later you will receive the reimbursement.
So in reality I will have to pay for the subscription, and then cancel the subscription (how do I do this?) whereupon I will receive a full reimbursment?
@nifrek
NS should be able to tell you the card number. You will need to pay until the subscription is ended, but you will get remaining months of a paid year refunded.
I can't seem to report the card lost, as I haven't registered it at ov-chipkaart.nl, and I don't have the card anymore, so I can't check the cardnumber.

Is there a chance that I will be asked to pay for another year's subscription? This would be really inconvenient, especially since I was under the impression that the subscription was ended.
Nifrek, did you read the first comment in this topic? Please follow the instructions mentioned in this topic.
Hi,

Last year, when I lived in the Netherlands, I had a subscription at NS. When I left the Netherlands, I was under the impression that I cancelled this subscription. However, I recently recieved an invoice from NS, charging me for another year. How do I go about this?

My referentienummer is 12859305.

Thank you in advance
Hi Marta, the line should be available. You can also contact us via Twitter (@NS_online), Facebook or chat .

I am trying vía chat and phone but it is impossible, phone is alway bussy And chat too
Hi Marta, the line should be available. You can also contact us via Twitter (@NS_online), Facebook or chat .
Hello!!
I want to cancel my card because I dont live in the Netherlands. I have done what you said up to say that I lost, but I'm calling customer support and do not pick up the phone. supposedly it is already off the card?
Thanks
A gretting!!
Rapha, I will send Miriam a reminder. Keep in mind that we do not work every day and/or are occupied with other tasks, so you might have to wait a few days for an answer.

Thank you, Syncasso, the collection agency, had given me a deadline for the 24th but hasn't replied to my subsequent response (nor had I heard from NS) so that's why I'm rushing.
Nas, you can send me a private message.
Rapha, I will send Miriam a reminder. Keep in mind that we do not work every day and/or are occupied with other tasks, so you might have to wait a few days for an answer.
Any moderators around? I'm still waiting for a response.
Hello!

I am facing a similar problem. I wish to cancel my Dal Voordeel from abroad as I don't live in the Netherlands anymore. I tried once to cancel it by sending a cancellation request by post and I received the first email about the cancellation, but since I wasn't travelling back to the Netherlands I couldn't verify the cancellation on a terminal and the annual charge remained... I have not travelled to the Netherlands since.

Having found this forum discussion, I tried to block my card so I could then ask for help here, but the OV website does not recognise the information of my card. This could be because recently I received emails from OV warning me that if I don't take action the card will be cancelled (it has not expired yet, but it may be considered cancelled in their system, because I didn't want to renew it and hence took no action).

Could you please check if the subscription can be cancelled? I can send you my personal details and OV card information by personal message.

Please let me know who I could contact by pm. Thank you in advance!
Hi Rapha, i'm sorry to read this. Did you already block your OV-Chipcard? After that is done we can cancel your subscription. When you've blocked the card please send me a private message with your personal details and OV-Chipcardnumber. Then i will see what i can do for you.

Hello Miriam, I've sent you a PM.
Hi Rapha, i'm sorry to read this. Did you already block your OV-Chipcard? After that is done we can cancel your subscription. When you've blocked the card please send me a private message with your personal details and OV-Chipcardnumber. Then i will see what i can do for you.
Hi, I have the same issue with everyone, I had a discount card that I used 2012-April 2013 and I haven't been back to the Netherlands since. The subscription apparently automatically renewed and I was contacted by Syncasso regarding a collection on unpaid balance. I've been trying to contact NS to cancel the subscription + dispute the bill as it could be proven that the card clearly was not used since + my residence has been outside of the country during the entire time.

Could someone please reply to this?
Hi Kati. Did you block the card already? After that i can cancel your subscription. Please send me a private message with your personal details and if possible cardnumer.

I am having a similar situation. I already sent you a private message, please help cancelling everything. I really do not want any emails charging me anymore. I have left the countries for 2 years already. Thanks.
Hi Kati. Did you block the card already? After that i can cancel your subscription. Please send me a private message with your personal details and if possible cardnumer.
Hello,

I am writing you with a concern about my NS subscription to the 40% reduction card that I made in autumn 2014 as I was studying in the Netherlands. But I am not living there since last August now and my ING bank account which was linked to my card is also closed.

I have received an email about a 90 EUR bill for a card which I have not used even once since last August, when I moved away.

Could you please help me to close the card as I am not entirely sure if I have my card anymore, but I would like to end my subscription as soon as possible.

Thank you in advance!
Kati
Hi Alina,

Can you send me a private message with your cardnumber and your personal details (name, IBAN etc.)? I will have a look.

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