A regular cancelation of a NS subscription needs to be completed at a ticket machine. When you live abroad, an alternative option is available.
Cancel your OV-chipcard
1. Register here
. This registration is in Dutch. Fill in a username, your mail address and a password.
2. Report your card as lost or stolen here
. Do not ask for a replacement of the card.
If you do not wish to cancel the OV-chipcard, please make sure someone you know can complete the cancelation, by giving them your card. In that case you do not need to cancel the card. He or she can then end the subscription by calling NS Customer Service by phone (030-751 51 55).
Cancel your subscription
Two days after cancelation of the card, please contact NS Customer Service per Twitter (NS_online) or by phone (0031 30 75 15 250).
Keep in mind that if you received a reminder of payment, you do need to pay the subscription fee. After cancelation, a refund of the remaining months will be transferred.
- Lost your card? Please contact OV-chipcard at @OVchipkaart or through this page