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Onderwerpen gestart door EetuAndersson

5 Topics

EetuAndersson
EetuAnderssonIntercity
gevraagd in OV-fiets

Pricy policy OV fiets

Fellow traintravellers, so I've used OV fiets a few times by now & it definitely is a great service.  Only thing bugging me is the currently, rather limited, price policy. By now I haven't used a bike longer than 3-4hrs on average and paying roughly 5€ each time makes it kinda expensive. Is there anything coming in the near future? Short - term - prices or maybe even a bike - subscription that I can combine with NS Flex? Greetings, Eetu

1
Erryt NS
Moderator
8 maanden geleden
EetuAndersson
EetuAnderssonIntercity
gevraagd in Mijn NS

NS - App : Missed check-out although done correctly

Fellow traintravellers,yesterday I traveled from Den Haag Centraal (check in location NS) to Zwolle. Unfortunately, I forgot to exit the train and traveled further to Assen, where I took the next NS train back to Zwolle. At Zwolle, I checked out properly from NS as usual and transfered to Blauwnet.Surprisingly, NS-App now says I forgot to check out and that I am still checked in with NS. In contraction to that, ov-chipkaart.nl shows that I've done it correctly (see attached images).Is this a bug? How can that be? Did the IT somehow got confused by me traveling forth and back between Zwolle and Assen? Or is there sth. I have done wrong?Customer-service assumed I check - out incorrectly with Blauwnet at Zwolle, which I think is technically impossible when being checked - in elsewhere, and adviced me to wait till Wednesday.Regardless of that I wanted to ask the community as well on this issue. Can't afford no fine or anything ✌️ 

6
EetuAndersson
8 maanden geleden
EetuAndersson
EetuAnderssonIntercity
geplaatst in Off topic

Do Gifs work in this community?

Just testing if I can post Gifs in topics/answers ✌️ 

1
Laura NS
Moderator
9 maanden geleden
EetuAndersson
EetuAnderssonIntercity
gevraagd in NS Flex

Charges outside subscription | Failed Check out

Hello everyone, so yesterday I used the tram in den Haag without knowing that it isn't included in my Weekend Vrij subscription. Additionally, I couldn't check out at Hollandse Straat coming from Duinstraat. I've already made some phone calls, but couldn't completely clear/understand the situation (currently a bit stressed due to railway maintenance), which is why I'd rather continue/double check here in a written manner. So where and when will I see the charges for using the HTM tram? At ov-chipkaart.nl? Will I have time to pay'em or is it advised to put money on there upfront? (Currently zero balance) Regarding the failed check-out, I've been told about uitcheckgemist.nl., but isn't that only for refund of "credit/debit card" travelers?(Since in my case, I guess I'll do the refund through https://www.htm.nl/en/customer-service/restitution/restitution-form as soon as I have an invoice)Can I correct my travel history somewhere by myself and how relevant is a correct travel history?  Lo

2
EetuAndersson
9 maanden geleden
EetuAndersson
EetuAnderssonIntercity
gevraagd in Dienstregeling

Intercity Den Haag - Enschede

Hello NS - community,can someone explain to me what happened to the IC between Den Haag and Enschede.Just took that train a few weeks ago, but seems like that connection now doesn't exist anymore.Any chance of it coming back?Greetings,Eetu

2
EetuAndersson
9 maanden geleden
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