yesterday I traveled from Den Haag Centraal (check in location NS) to Zwolle. Unfortunately, I forgot to exit the train and traveled further to Assen, where I took the next NS train back to Zwolle.
At Zwolle, I checked out properly from NS as usual and transfered to Blauwnet.
Surprisingly, NS-App now says I forgot to check out and that I am still checked in with NS. In contraction to that, ov-chipkaart.nl shows that I've done it correctly (see attached images).
Is this a bug? How can that be? Did the IT somehow got confused by me traveling forth and back between Zwolle and Assen? Or is there sth. I have done wrong?
Customer-service assumed I check - out incorrectly with Blauwnet at Zwolle, which I think is technically impossible when being checked - in elsewhere, and adviced me to wait till Wednesday.
Regardless of that I wanted to ask the community as well on this issue. Can't afford no fine or anything ✌️
Beste antwoord door TochjoBekijk origineel