Naar NS.nl

Reacties geplaatst door EetuAndersson

12 Reacties

EetuAndersson
EetuAnderssonIntercity
gevraagd in Mijn NS

NS - App : Missed check-out although done correctly

@Tochjo @Robert BData was processed properly after all.

6
EetuAndersson
8 maanden geleden
EetuAndersson
EetuAnderssonIntercity
gevraagd in Mijn NS

NS - App : Missed check-out although done correctly

@Robert B My NS - App still shows exactly the same regarding check-in/out status. Guess sth. went wrong on their end, I'll just wait like proposed!Regarding notifications, I have not activated the "missed check-out" option in the first place, because I was already expecting the issues you are describing.My point was just to say that the app is in real-time to a certain degree in contradiction to what @Tochjo said.

6
EetuAndersson
8 maanden geleden
EetuAndersson
EetuAnderssonIntercity
gevraagd in Mijn NS

NS - App : Missed check-out although done correctly

@Tochjo Thx dude, that answer definitely calms me down.Although, as a non-IT person, I do wonder how this error in detail came to be or what speaks against real-time processing of travel information with regard to the presumably little amount of information that needs to be processed. And regarding real-time processing once more, I have the "check-in/out" notification on, isn't that real-time? Doesn't that indicate that NS knows right away when I have checked in & out? 

6
EetuAndersson
8 maanden geleden
EetuAndersson
EetuAnderssonIntercity
gevraagd in NS Flex

Charges outside subscription | Failed Check out

@Tochjo Awesome, just checked mijnns and I can already see 1.81€ for traveling between Den Haag Centraal and Nieuwe Duinstraat. That's exactly what I was looking for, thank you so much once again. Only the ride back with the failed check-out is missing.So I guess I'll have an eye on uitcheckgemist.nl till my failed check out appears for a refund.Thx for the hint regarding combining Flex with a bus, tram etc. subscription. Gotta see what HTM has to offer for that last mile to the beach 😬

2
EetuAndersson
9 maanden geleden
EetuAndersson
EetuAnderssonIntercity
gevraagd in Dienstregeling

Intercity Den Haag - Enschede

@Tochjo Thank God 🙏😬🤩

2
EetuAndersson
9 maanden geleden
T
turchinoOp het juiste spoor
gevraagd in Abonnementen

NS Flex subscription from Luxemburg

@Robert B Already done, but thx for the reminder!

18
EetuAndersson
9 maanden geleden
T
turchinoOp het juiste spoor
gevraagd in Abonnementen

NS Flex subscription from Luxemburg

@Robert B @rvdborgt JUST GOT NS FLEX WEEKEND VRIJ!Thank you so much. Hallelujah 🙏

18
EetuAndersson
9 maanden geleden
T
turchinoOp het juiste spoor
gevraagd in Abonnementen

NS Flex subscription from Luxemburg

@rvdborgt Last time I asked customer service about entering my (foreign) adress, they said they couldn't. But then like you said further up, guess it heavily depends on which type of agent you end up with 🙄Anyhow, I'll try to get myself a dutch sim cause I might need that in the future regardless. Seems like KPN has sim cards for 5€, I just hope they don't ask for a dutch adress😆And if that doesn't work out, I feel like I've tried everything from my side and will try to somehow negotiate with customerservice if they "complain" about my provided contact information.

18
EetuAndersson
9 maanden geleden
T
turchinoOp het juiste spoor
gevraagd in Abonnementen

NS Flex subscription from Luxemburg

So my OV kaart has already arrived and I just called customer service for ordering NS Flex, (luckily?) my internet gave me trouble when the NS-agent asked for my dutch zip code and we agreed upon me calling back.Since I anticipate them asking for my dutch phone number as well, which is currently clearly wrong in comparison to that dutch adress, I thought about getting myself a durch prepaid phone card upfront.I really wanna avoid any uncomfortable situation and having to ask someone to turn an eye blind, begging and so forth and so on. Yuck.So I hope I get that phone card, that way I would have the least amount of false information as possible.

18
EetuAndersson
9 maanden geleden
T
turchinoOp het juiste spoor
gevraagd in Abonnementen

NS Flex subscription from Luxemburg

@rvdborgtAlrighty, guess I'll exploit that bug then. Thx!If I run into issues after my OV - kaart arrives, I'll return. 

18
EetuAndersson
9 maanden geleden
T
turchinoOp het juiste spoor
gevraagd in Abonnementen

NS Flex subscription from Luxemburg

@Robert B thanks for your reply!Tbh, I really don't like using false information but I guess if everything else fails I'll do that.My OV chipkaart arrives next week and I basically no nothing about how the whole thing works.Gotta sit down with it for a bit anyhow and I was thinking as my first step I thought about linking it directly to my OV- and NS account, can't be wrong I guess?Like you mentioned further up in another post, I'd like to use my non-NL Iban for paying so I guess ordering via phone is my way to go ?(https://www.ns.nl/en/customer-service/payment/problems-when-paying-online.html)I also wondered, since the OV seems to be chargeable, if I can put money on it via PayPal for my monthly subscription.But like I said, new to the Dutch OV Jungle so please bear with me. Gotta get myself that NS Flex Weekend Vrij somehow 🤩

18
EetuAndersson
9 maanden geleden
T
turchinoOp het juiste spoor
gevraagd in Abonnementen

NS Flex subscription from Luxemburg

@turchino has this worked for you?Roughly in the same situation, but from Duitsland.Just found out that I can order myself an OV-chipkaart, but not a NS-subscription due to lack of dutch mail adress.

18
EetuAndersson
9 maanden geleden
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