Naar NS.nl

Onderwerpen gestart door Andreas Huwe

4 Topics

A
Andreas HuweOp het juiste spoor
gevraagd in Abonnementen

cancelation of subscription not possible

Hello,I would like to stop my subscription “NS Felx Dal Voordeel” but on the NS-Homepage this is not possible because I receive the message“You are unable to change this subscription because you are not the contract owner”.I am wondering about that because I am the contract owner. What are the requirement to be the contract owner or what are the obstacles not be the contract owner?Best regards,Andreas 

5
rvdborgt
9 maanden geleden
A
Andreas HuweOp het juiste spoor
gevraagd in NS.nl

NS do not know my abonnements

Hello,if I use the URLhttps://www.ns.nl/mijnns#/dashboardI see that a have at the moment the “NS Flex Dal Voordeel”but if I usehttps://www.ns.nl/nsflex/webshop#/abonnementen/lijstfor the same(=identical) chipkaartI get the message“Je hebt geen abonnement op deze kaart”Waht is the resaon about this confusion? I use the same account, the same e-mail-adress and the same chipkaart number.May anyone comment on this?  

2
Robert B
9 maanden geleden
A
Andreas HuweOp het juiste spoor
gevraagd in Ervaringen contact NS

Chat is not working

Hi, I asked at 22:37 a question in the chat and until the end of “chat time” at 23:00 I did not get any answer. Is this usual? 

1
MoDe
9 maanden geleden
A
Andreas HuweOp het juiste spoor
gevraagd in Mijn NS

Mijn NS not working properly

Hello, I traveled by train and I checked in at Delft and checked Out at Leiden. But Mijn NS says that there is only a Check In at Delft. This is the case if I use the NS app and also the web browser.So I used by bicycle to go to the station at Leiden and tried to solve the problem.There was a machine to check your OV chipkaart. I used this machine and it says that I checked Out in Leiden. I took a photo of the screen to have proof that I have done everything correctly.Does this happen more often? When will it bei corrected? I feel discredited. 

1
Tochjo
10 maanden geleden
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