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aboneenment

  • 7 June 2024
  • 9 reacties
  • 160 Bekeken

hello 

I was using korting option of 5.60 per month to get 40 percent korting in normal hours traveling so each month on 6th NS was taking my aboenment, but 27th of May I changed my korting option to season option(119 € per month for getting unlimited travel in the normal hours) now my issue is that on that day (27th May) NS took 36.88 from my bank account and again today i got email that on 10th of juni 238€ NS again will take from my bank account, it means totally within 2 weeks 271€ !!!!but how is it possible how they can calculate that?i should pay pay only 60 euro not 238 € and again 27 of juni 119€ for my unlimited travels, please let me know what is wrong ?!because im paying for kortnig option but i must pay even more than normal traveling 

9 reacties

Laura NS
Rank

Hi fatemeh shahlaei, welcome to our NS Community. It looks like you changed your season ticket on a slightly earlier date than your season ticket usually prolongs and that you paid for the day of change until the day of the next invoice for Dal Vrij (€36.88) and after that you got an invoice with a combination of the nexth month's fee for Dal Vrij with also the trips from last month (€238). Have you checked your invoices yet in your My NS-account? The amounts are all explained there.

Robert B
Badge +3

The intermediate invoice (28 May) is the difference between Dal Voordeel and Dal Vrij for 27-05 until 05-06 (10 days in a 31 day month).

10/31 × (119,95 - 5,60) ≈ € 36,88

Today you received your monthly invoice for the period 06-06 until 05-07 @ € 119,95 for Dal Vrij plus the travel costs for the last month (06-05 until 05-06) which seems like about € 118.

See the invoice itself, the travel costs are specified on the second page. Beware that Dal Vrij only covers train travel, you still pay full fare for bus/tram/metro.

Alles hier post ik op persoonlijke titel, ben geen NS medewerker. Let op, er kan een trein komen!
F

Hi fatemeh shahlaei, welcome to our NS Community. It looks like you changed your season ticket on a slightly earlier date than your season ticket usually prolongs and that you paid for the day of change until the day of the next invoice for Dal Vrij (€36.88) and after that you got an invoice with a combination of the nexth month's fee for Dal Vrij with also the trips from last month (€238). Have you checked your invoices yet in your My NS-account? The amounts are all explained there.

hello, tanx for your response, yes i have changed my subscription from 5,60 to 119 but new subscription only should be calculated for 10 days not for whole month !!! i mean only that 36,88 eu and plus 118 eu for my travels costs for period of 06/05/24 to 06/06/24 but how is it possible 119 plus 36.88 for 10 days subscription?!!!!119 € should be included for 30 days not for 10 days only , for 10 days i have to pay 36.88 only but  they have calculated 36,88 plus 119€ 😀

F

Hi fatemeh shahlaei, welcome to our NS Community. It looks like you changed your season ticket on a slightly earlier date than your season ticket usually prolongs and that you paid for the day of change until the day of the next invoice for Dal Vrij (€36.88) and after that you got an invoice with a combination of the nexth month's fee for Dal Vrij with also the trips from last month (€238). Have you checked your invoices yet in your My NS-account? The amounts are all explained there.

hello, tanx for your response, yes i have changed my subscription from 5,60 to 119 but new subscription only should be calculated for 10 days not for whole month !!! i mean only that 36,88 eu and plus 118 eu for my travels costs for period of 06/05/24 to 06/06/24 but how is it possible 119 plus 36.88 for 10 days subscription?!!!!119 € should be included for 30 days not for 10 days only , for 10 days i have to pay 36.88 only but  they have calculated 36,88 plus 119€ 😀

The intermediate invoice (28 May) is the difference between Dal Voordeel and Dal Vrij for 27-05 until 05-06 (10 days in a 31 day month).

10/31 × (119,95 - 5,60) ≈ € 36,88

Today you received your monthly invoice for the period 06-06 until 05-07 @ € 119,95 for Dal Vrij plus the travel costs for the last month (06-05 until 05-06) which seems like about € 118.

See the invoice itself, the travel costs are specified on the second page. Beware that Dal Vrij only covers train travel, you still pay full fare for bus/tram/metro.

 

F

The intermediate invoice (28 May) is the difference between Dal Voordeel and Dal Vrij for 27-05 until 05-06 (10 days in a 31 day month).

10/31 × (119,95 - 5,60) ≈ € 36,88

Today you received your monthly invoice for the period 06-06 until 05-07 @ € 119,95 for Dal Vrij plus the travel costs for the last month (06-05 until 05-06) which seems like about € 118.

See the invoice itself, the travel costs are specified on the second page. Beware that Dal Vrij only covers train travel, you still pay full fare for bus/tram/metro.

tanx for your exact calculation, yes i have changed my subscription and for 10 days i have used it and according to your calculation i have to pay 36,88 € for 10 days of using new subscription and plus 118 € for all my traveling costs from 06/05 to 06/06 but they have also plused 119 € how is it possible?!!!if i had used it for 30 days yes was correct but for 10 days using only that 36,88 € is correct.

Robert B
Badge +3

The € 119,95 is a payment for the next (full) month 06-06 until 05-07, this is normal.

See also 

 

Alles hier post ik op persoonlijke titel, ben geen NS medewerker. Let op, er kan een trein komen!
F

yes i know that 119€ is for my new subscription from 05/06 to 05/07 but the issue is that why should i pay now? i should pay 05/07 , as before i was paying like that please check my first fractures 0n 6th of september 2023 , that date i applied for subscription (119€) in that date if you check my factuer is 0 after 30 days the NS calculate my all travel costs plus that 119€ and then took the money, now the Ns has taken money on 06/05 and again it will take on 07/05 again it means in the first month of subscription we have to pay 119 €twice, please check only my first facteur on 6 th of september 2023 and let me know why in that time the ns took the money after one month completed?!and now it is taking the money before 30 days would be completed.

Tochjo
Badge +3

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and do not have access to your invoices.

That said, subscription costs are always paid in advance. When you first buy a new subscription (and didn't have NS Flex yet), you always have to pay the first month in full. After the first month, you did not pay the subscription costs for the first month, but for the second month already. The periods mentioned on the invoices should clearly indicate this.

O
Reputatie 7
Badge

You always have paid and always will pay for an NS Flex subscription up front. Further travel costs (obviously unknown up front) are collect afterwards. This month you paid for your subscription for the remainder of last month (€36,88) and for the upcoming month (€119,95) as well as for your travel during last month (around €118 as you said yourself). This last part has nothing to do with your subscription and you are not paying for it twice.

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