Hello I have a monthly subscription NS Trajectvrij for November 2022 for route from Amsterdam Zuid to Schiphol. The route was officially closed for two weeks in November, but I still get invoiced for travelling between Amsterdam Centraal and Amsterdam Zuid (which is not technically possible) while I am going from Amsterdam Centraal to Schiphol. How do I get a refund?
Beste antwoord door Robert BBekijk origineel
Welcome to the NS Community!
With Traject Vrij, journeys outside your traject will be billed to/from the nearest station on your traject.
Seen from Amsterdam Centraal, Amsterdam Zuid (via Duivendrecht) is closer than Schiphol (via Sloterdijk), so that explains your bill.
See https://www.rijdendetreinen.nl/tickets/tariefafstanden?start=&start=ASD&end=&end=ASDZ (12 TE) vs. https://www.rijdendetreinen.nl/tickets/tariefafstanden?start=&start=ASD&end=&end=SHL (19 TE)
Since Amsterdam Centraal is outside your traject, you will always be billed when checking in/out there. I think the advice was to take metro 52 (accessible for NS travellers with open GVB gates but mandatory NS check in), or travel via Amsteram RAI or Lelylaan by train.
A refund should be possible (because of the works around Schiphol and Zuid), but it will take a lot of effort to explain this situation. Good luck!