hello, my situation is I booked my monthly subscription. I want to cancel by myself, i advance to cancel, but it failed , said not connect with your own account, And then I go anther countries, And someone lived in Netherland told me  you can cancel any time , so i think if they dont receive my money, they will cancel for me, the sad things are passed one month, they told me that I need to pay one more month subscription , i connect with the twitter custom, and they  cancel for me for this months. it just feel unfair to pay 119 a month more, you took no transportation. and my situation is the first time they only cut me 119 and i already ask my companies compensation for me, its business trip, and now I need to pay one more month subscription by my money, is that possible to get the subscription the month you didnt took any public transportation. . Why they dont charge you advances, i know its my fault not cancel the ssubscription, it just because i tried by myself cancel, it failed. so I leaved it there, and I thought If i dint pay next month, they will cancel for me ,my ov number is 3528050057863526, my suggestion, can they charge money advance, i tooked bus, they asked my money after two month, you took the bus, you need to pay 66 Euros, if they advance cut, i can do compensation, and after, i forget

We can't read chinese?. Please use English or Dutch.

If you can’t cancel your monthly subscription you must got to the klanteNService. We are only other travellers and we can’t cancel it for you. If you’re buying a subscription, you must read the terms and conditions of the subscription. So if you didn’t travel, it was your own choice. If you will not pay, and over 1 year (or another date) you want to travel again, you will pay much more for your subscription. Bus is NOT included in your monthly subscription. Next time better read the terms and conditions of subscriptions.