Cancelled train alternative rout

Question

Hello,My train from Lelyan to Neuiw Vennep has been cancelled for 3 weeks now. I have had to take a different route and take the metro to Amsterdam Zuid then take the train. The issue is that they are charging me for this route?  Last month i got the money back via call. This month i have tried to call twice and there is no answer or they tell me to go online. By there is nowhere online for this type of request. I cannot find anyhwere to get this mony back and im sick of calling with no answer.What can i do

Thom · Accepted Answer

The issue is that they are charging me for this route? Last month i got the money back via call.

That was leniency, not a right. So you have your answer, and you probably will not receive any compensation anymore other than leniency.

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