beantwoord

Cancelled train alternative rout

  • 4 December 2023
  • 1 reactie
  • 39 Bekeken

Hello,

My train from Lelyan to Neuiw Vennep has been cancelled for 3 weeks now. I have had to take a different route and take the metro to Amsterdam Zuid then take the train. 

The issue is that they are charging me for this route?  Last month i got the money back via call. 

This month i have tried to call twice and there is no answer or they tell me to go online. 

By there is nowhere online for this type of request. 

I cannot find anyhwere to get this mony back and im sick of calling with no answer.

What can i do

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Beste antwoord door Thom 4 December 2023, 15:07

Bekijk origineel

1 reactie

Reputatie 7
Badge +4

The issue is that they are charging me for this route?  Last month i got the money back via call. 

 

That was leniency, not a right. So you have your answer, and you probably will not receive any compensation anymore other than leniency.

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