This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and cannot help you with this problem, since we don’t have access to OV-chipcard information.

You should contact customer service directly. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.