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Double pay for the same invoice

  • 4 May 2024
  • 1 reactie
  • 16 Bekeken
H

Hi team,

Due to somehow, I paid an invoice for 2 times on 3rd May. 

 

would you please help to check?

my CUSTOMER NO.is shown below:

Debiteurnummer: 0207614252

Geachte heer Zhao,

Uit onze administratie blijkt dat wij nog geen (volledige) betaling hebben ontvangen voor factuurnummer(s) 420015205389. Uw facturen kunt u inzien op Mijn NS.

 

I paid with my Bunq card via Ideal.

please check and advise.

May I know when I can get my refund.

regards

 

Hairong Zhao.

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Beste antwoord door Tochjo 4 May 2024, 21:01

Bekijk origineel

1 reactie

Tochjo
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This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

You should contact customer service directly to speak to an NS employee about this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

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