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I can't purchase subscription

  • June 10, 2024
  • 3 reacties
  • 1005 Bekeken
O
After I login to NS, I go to products page and I can't see any prices near the subscription. When I click them to buy, I see below error. I can't add any subscription and my friends have the same problem too. Can you please help?Error message on the page:“We are unable to show the prices in the webshop.”

Beste antwoord door Rory NS

Hi oguzhan and welcome to the NS Community!

How unfortunate that you aren't able to order a subscription. There could be a problem with the page, but I don't have information on this right now. I would suggest to try another browser or device if possible. If this doesn't work, it's best to contact our customer service. We can check if your account is correctly set up in our system. If you already have a personal OV-chipcard, we can even order a subscription for you.

3 reacties

Rory NS
Moderator
  • Rory NS
  • Moderator
  • Antwoord
  • June 10, 2024

Hi oguzhan and welcome to the NS Community!

How unfortunate that you aren't able to order a subscription. There could be a problem with the page, but I don't have information on this right now. I would suggest to try another browser or device if possible. If this doesn't work, it's best to contact our customer service. We can check if your account is correctly set up in our system. If you already have a personal OV-chipcard, we can even order a subscription for you.

A
  • Adaniels
  • Op het juiste spoor
  • February 7, 2025

Unfortunately, I am not able to book the subscription.I have tried multiple NLOV codes from previous purchase amounts, I have tried to enter the transaction solo and with conversation rate fee and I cannot book.I have tried to add my banking card but I can’t. What is the solution?

 

Thank you.

amina

Thom
Forum|alt.badge.img+5
  • Thom
  • Super user
  • February 7, 2025

You cannot book a subscription with NLOV-codes. Which subscription do you want?

https://www.ns.nl/en/season-tickets/

 

 

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
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