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I have received an email with invoice for something I haven't requested

  • 23 November 2023
  • 3 reacties
  • 59 Bekeken
I
  • Inigo
  • Op het juiste spoor
  • 1 reactie

I have just received an email from NS saying I will be charged 68,40 euros out of nowhere. I haven’t requested any abonnement and the invoce that it is reference in the email (factuur ***********) does not show up in mijnNS under Betaaloverzicht. Where does this come from?

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Beste antwoord door mrfreeze 23 November 2023, 16:00

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3 reacties

MoDe
Reputatie 7
Badge +3

You can seen an invoice by log in on the website.

Tot een aantal jaar geleden frequente reiziger. Reizen met de trein is minder leuk geworden
mrfreeze
Reputatie 7
Badge +3

You can seen an invoice by log in on the website.

the invoce that it is reference in the email (factuur 450013118295) does not show up in mijnNS under Betaaloverzicht.

 

 

Hi Inigo,

You should contact Customer Service by phone (030-7515155), chat, Facebook or X.

On this community fellow travellers help each other and we have no access to your customer data.

I

@MoDe the invoice does not appear on the wesite.

Thanks @mrfreeze I couldn’t find a number to call customer service.

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