Skip to main content
beantwoord

incorrect billing

  • 3 June 2024
  • 1 reactie
  • 33 Bekeken

I recently received an email bill from NS for 27 euros. I already surrendered my Dutch residence permit and returned to Korea in early February. All remaining expenses have been paid. I have never used 27 euros, so please confirm.

1 reactie

Tochjo
Badge +3

You can find a detailed invoice for every deduction in Mijn NS (the website, not the app; go to Betaaloverzicht/My payments). That will tell you exactly what you are being charged for.

If after looking at the invoice you feel that you are being charged too much, or if you can't find the detailed invoice, then you should contact customer service directly. They can tell you what this deduction is for, and correct an incorrect invoice.

Since you're abroad, contacting customer service is most easily done by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

Reageer


Voorwaarden