This is the 2nd invoice I received, with deduction of my account €30 extra from the exact amount I have to pay.
Only one order can describe this word is this is stealing my money for 2nd month, so please I'm waiting for my refund of €60 for this month and last month.
Your fast action is highly appreciated.
Thank you.
Have a good day
Tarek
Beste antwoord door Tochjo
Bekijk origineel
+3
NS doesn't add random amounts to the invoice. There's always a reason why the amount you have to pay is higher than what you think it should be. You can find a detailed invoice in Mijn NS (the website, not the app; go to Betaaloverzicht/My payments) to see what you are being charged for. Perhaps some correction fees are applied.
If after looking at the invoice you still feel that you are being charged too much, or if you can't find the detailed invoice, then you should contact customer service directly. They can tell you what the higher amount is for, and correct an incorrect invoice.
Usually, contacting customer service this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.
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