Did you order Flex on an existing card? If so, did you go to a (ticket) machine to pick up your order? Your subscription won't be activated until then.

If you've ordered NS Flex with a new OV-chipkaart or you already had NS Flex on your card, it's maybe a good idea to contact customer service.

When you are using Flex the price of your journeys will only be visible in your travel history in Mijn NS (website and app) and on your monthly invoices which you can also find in Mijn NS.

Hi , 

I just purchased my session ticket subscription from www.ns.nl and when I check my account within www.ns.nl , I see “NS Flex Dal Voordeel” under my “Products” sections. Do I need to do additional activation as a further step?

Did you use an existing OV-chipkaart? If yes, did you go to a ticket machine at a station or a smaller yellow one to pick up your order?

Because if you didn't do that, your Flex (DalVoordeel) won't work.

Yes I have used my existing OV-Chipkaart.What do I need to do exactly?

Do I need to scan my card to the machine and do some specific thing by the help of the machine menu?

Yes, you need to scan or insert your card and then choose bestelling(en) ophalen/pick up order(s) to activate your NS Flex subscription.

You'll only need to do this once. You won't need to go to a machine when changing Flex subscription in the future.

Thank you so much , I will try it today and let you know later if I encounter any additional problems.

Fijne dag.