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I have order new ov chip card on 14 November 2024 but not I did not get my card and for that ov chip card my subscription start from tomorrow, so upcoming Saturday and Sunday of mine will get waste. Because I have purchased ov chip card for weekend off means Saturday and Sunday for 4 week. Can you give me solution on that or give me free ticket this weekend for travell. Need proper solution

Welcome to the NS Community!

The card is made and shipped by www.ov-chipkaart.nl

But see https://www.ns.nl/en/customer-service/refunds/refunds-when-you-forget-your-season-ticket.html to get a refund if your card arrives late (most likely to blame PostNL) 

Hello ypatil9022, welcome at our community,

 

Thanks for the answer Robert. After reaching the customer service of the OV-chipcard you can also reach our customer service. My colleagues can give you couponcode's so you won't have to purchase tickets and ask for a refund.

Hello ypatil9022, welcome at our community,

 

Thanks for the answer Robert. After reaching the customer service of the OV-chipcard you can also reach our customer service. My colleagues can give you couponcode's so you won't have to purchase tickets and ask for a refund.

Thanks for support where I can get couponcode for free ticket

By getting in touch with customer service like my colleague Erryt mentioned. :)

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