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I have already cancelled the subscription, but I have just received the statement for the coming month. Could you please check if there is any problem with the system?

TF WONG

You have to contact the customerservice by Phone, Twitter, Facebook or chat.

I have already cancelled the subscription, but I have just received the statement for the coming month. Could you please check if there is any problem with the system?

TF WONG

Did you also remove the subscription from your card at the ticket machine?

If not, your cancellation in not valid and your subscription is not terminated.

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