I recently noticed a €10 charge related to my NS Weekend subscription, despite having unsubscribed. Additionally, I left the Netherlands on January 12, 2025, so I am unsure where this amount is coming from.
Could you please clarify why this charge was applied.
Beste antwoord door Anonymous
Hi
Did you travel between Rotterdam Centraal and Schiphol with intercity direct? For this trip you need a supplement. If you could not show this during your trip to the train manager you can be charged for 10 euro.
To be sure what is charged you can see your invoice in your NS account
Or contact NS Customerservice by phone +31 30 751 51 55 (24/7).
At this community travellers try to help other travellers. We cannot see eachother"s data.
+5Please contact Customer Service. It may be done from abroad without costs by chat. We cannot help you with this, as we do not have access to your data.
Did you change your subscription to Flex, or did you cancel and confirmed your cancellation on a ticket machine? Otherwise you will still pay for the subscription, even when you do not use it and are abroad. When needed ask Customer Service to cancel it for you. Your 0V-chipcard cannot be used afterwards, but there will be no further costs.
Hi
Did you travel between Rotterdam Centraal and Schiphol with intercity direct? For this trip you need a supplement. If you could not show this during your trip to the train manager you can be charged for 10 euro.
To be sure what is charged you can see your invoice in your NS account
Or contact NS Customerservice by phone +31 30 751 51 55 (24/7).
At this community travellers try to help other travellers. We cannot see eachother"s data.
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