Hello, I have a subscription for weekend pass with an amount of 35 euros, however I traveled this weekend with my card and I was charged 28 euros, is it possible to get refund ? how can I fix the problem in order to net be charged next time?
Thank you in advance
Best
Christine
I would advise you to contact customer service directly. They can see what went wrong (perhaps you did not load the subscription on your card yet?) and reimburse you.
This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.
You did pick up the subscription by the ticketmachine?
The subscription is only valid for travelling by train. Travelling by bus, metro or tram is full price.
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