beantwoord

Off peak hour discount not worked

  • 10 September 2023
  • 3 reacties
  • 85 Bekeken

Hello,

I traveled from Sittard to Maastricht on Monday at 15:34 and return at 20:27. I paid normal train fee even I had a 40% discount for offpeak hours. Is there any problem with my subscription?

 

kind regards,

Yesim

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Beste antwoord door Tomas NS 10 September 2023, 11:00

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3 reacties

Hi there Yesim, welcome to our Community.

I recommend contacting customer service by phone, chat or social media so they can investigate what happened.

Reputatie 7
Badge +2

I traveled from Sittard to Maastricht on Monday at 15:34 

You've checked in during peak hours for your first trip, so there would not be any discount for that trip

I traveled from Sittard to Maastricht on Monday at 15:34 

You've checked in during peak hours for your first trip, so there would not be any discount for that trip

15.34 peakhours???

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