Hello,
I traveled from Sittard to Maastricht on Monday at 15:34 and return at 20:27. I paid normal train fee even I had a 40% discount for offpeak hours. Is there any problem with my subscription?
kind regards,
Yesim
Beste antwoord door Tomas NS
Bekijk origineel
Hi there Yesim, welcome to our Community.
I recommend contacting customer service by phone, chat or social media so they can investigate what happened.
+2
I traveled from Sittard to Maastricht on Monday at 15:34
You've checked in during peak hours for your first trip, so there would not be any discount for that trip
I traveled from Sittard to Maastricht on Monday at 15:34
You've checked in during peak hours for your first trip, so there would not be any discount for that trip
15.34 peakhours???
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