beantwoord

Off Peak Schedule

  • 30 November 2021
  • 3 reacties
  • 264 Bekeken

Good day, 

 

According the your website, the off-peak hours are from 18h30 in the afternoons - I still get billed the full amount when checking in after 18h30. I have a subscription to travel for free during off-peak hours  

 

Your assistance and feedback would be very much appreciated. 

 

Kind Regards

Jeannélle Laubscher

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Beste antwoord door Tochjo 30 November 2021, 14:56

Bekijk origineel

3 reacties

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Did you make another journey before the one you make during off-peak hours, and is there less than 35 minutes between checking out for the earlier journey and checking in for the new journey? Then NS sees both journeys as one trip and looks at the time of checking in for the first journey to determine what discount percentage should be applied to the second journey. See this page for more information, especially the part below “The first check-in determines the rate. How does that work?".

To avoid this and to get the reduced fare for the journey that's during off-peak hours, you could use a different OV-chipcard for the first journey, or use an eticket for the first journey.

Also, note that NS Flex subscriptions are only valid for travel by train. If you travel by bus, tram or metro, you will always pay the full fare, also during off-peak hours.

Did you make another journey before the one you make during off-peak hours, and is there less than 35 minutes between checking out for the earlier journey and checking in for the new journey? Then NS sees both journeys as one trip and looks at the time of checking in for the first journey to determine what discount percentage should be applied to the second journey. See this page for more information, especially the part below “The first check-in determines the rate. How does that work?".

To avoid this and to get the reduced fare for the journey that's during off-peak hours, you could use a different OV-chipcard for the first journey, or use an eticket for the first journey.

Also, note that NS Flex subscriptions are only valid for travel by train. If you travel by bus, tram or metro, you will always pay the full fare, also during off-peak hours.

Is there any monthly subscription  for both, bus and train?

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Is there any monthly subscription  for both, bus and train?

Not via NS.

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