Recently I got an email that on 11th April my subscription will be canceled and I won't be able to travel with NS in case if I won't pay the debt. I paid on 10th April, today I got an email that I did do that.
I ask to return my subscription as I have paid on time.
+3
Welcome to the NS Community.
Payments to NS always take a few days to be processed, so your (late but on time) payment crossed the cancellation of your subscription.
Once paid (as confirmed by the e-mail you reveived), you can get the subscription again via https://www.ns.nl/en/nsflex/webshop#/bestelling/producten
I suggest contacting NS Customer Service to have it sorted out (chat or Twitter or Dacebook preferred, so you can send proof of your payment).
Heb je al een account? Inloggen
Nog geen account? Maak een account aan
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
