Hello
An invoice for 285 euros was issued to me, and on January 24, I paid from NL******************* account in the name of M*** A******* to the account in the name of NL************ , but on January 25, the amount of 228.08 euros was deducted from my account NL*********** by the NS company. Please follow up and return the amount of 285 euros you paid to my account.
Thanks
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.
You should contact customer service directly to speak to an NS employee. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
Seems like NS had problems with auto-debiting from the new Revolut accounts (including mine).
Contact NS Customer Service.
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