I bought a weekend vrij subscription on 18th April. I traveled on 19th April but the weekend vrij was not active and they still charge me the normal amount. How do I get my money back?
Antwoord
Problem with weekend vrij
Beste antwoord door rvdborgt
Yes it is my first NS subscription on that card. I didn’t load the subscription on the machine.
That means you're not using it yet. You should have received an e-mail that you need to load NS Flex on your chipcard. This is only needed once. Any subsequent subscription changes take effect immediately.
Is it the first NS Flex subscription on your card? If yes, did you load the subscription on your card at a ticket machine?
Is it the first NS Flex subscription on your card? If yes, did you load the subscription on your card at a ticket machine?
Yes it is my first NS subscription on that card. I didn’t load the subscription on the machine.
+1Yes it is my first NS subscription on that card. I didn’t load the subscription on the machine.
That means you're not using it yet. You should have received an e-mail that you need to load NS Flex on your chipcard. This is only needed once. Any subsequent subscription changes take effect immediately.
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