I have subscribed to a monthly pass for NS at present, but is it charged according to the natural month? Because I noticed that the amount is charged at the beginning of each month. If I cancel the subscription on the 15th of next month, will the remaining part of my subscription fee for the next month be refunded（about 353*15/30）?
Antwoord
Questions about subscription and cancellation
Beste antwoord door Melissa NS
Good afternoon, Welcome to the NS Community!
I would like to ask you to contact our customer service via phone, chat, Facebook or X. My colleague can look at your subscription and start date with you.
Good afternoon, Welcome to the NS Community!
I would like to ask you to contact our customer service via phone, chat, Facebook or X. My colleague can look at your subscription and start date with you.
+4I have subscribed to a monthly pass for NS at present, but is it charged according to the natural month? Because I noticed that the amount is charged at the beginning of each month. If I cancel the subscription on the 15th of next month, will the remaining part of my subscription fee for the next month be refunded（about 353*15/30）?
NS Flex is billed monthly on the same date of the month, see Products in Mijn NS for the starting date.
You can change a subscription at any date after one month and will be refunded accordingly, usually within a week.
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