Regarding mijn nieuwe factuur 410013216144 | NS Community
beantwoord

Regarding mijn nieuwe factuur 410013216144

  • 3 December 2023
  • 4 reacties
  • 62 Bekeken

Hello Team,

 

I already subscribed Regio Maand 2 ster Vol since 25, Nov. Why I received invoice for Nov. still deducted money from my OV chipcard?

Thank you!!

icon

Beste antwoord door Laura NS 4 December 2023, 10:39

Bekijk origineel

4 reacties

Welcome to our NS Community. We don't sell season tickets with this name. This was probably RET, HTM or Connexxion. You should contact them for this.

Reputatie 7
Badge +1

As TS writes that he receives invoices, it looks like there is a conflict between NS Flex and the regional subscription.

In that case TS should call NS customer service to have the bus/tram/metro part of NS Flex disabled.

Hi,

I would like to confirm if my monthly subscription is automatically renewed each month, as I now have an invoice for 33 euros? I am unsure what this is for?

Many Thanks

Colleen 

Badge +3

Yes, season tickets are renewed automatically every month and the costs are deducted from your bank account automatically.

You can find an invoice for every deduction in Mijn NS > Betaaloverzicht//My payments. On the invoice you can see what exactly you're being charged for.

Reageer