Regarding payment NR NS GROEP IZ NS REIZIGERS Direct debit + 69.58 NR NS GROEP IZ NS REIZIGERS Mon, 16 Sep • Direct debit + 48.27

Question

Dear NS,I have stopped the subscription before 16 -09-2024 . The amount debit was triggered in my autodebit account . I do not suppose to pay these to amount . However I have paid + 69.58 against 409313559  invoice 422000406697 because I received rejection email.  Kindy review and refund and cancel these below amount from your trigger so that i should not get such emails.  NRNS GROEP IZ NS REIZIGERSMon, 16 Sep • Direct debit+ 69.58NRNS GROEP IZ NS REIZIGERSMon, 16 Sep • Direct debit+ 48.27 RegardsSanjay

Laura NS · Answer

Hi! Welcome to our NS Community, S. Sharma.The deduction date is usually approximately a week after the invoice is created. Once an invoice is created, it cannot be undone. After you've paid it, you should receive a (partial) refund of the unused day of your season ticket. If you want more specific information, I suggest you contact customer service.

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