I am new here in the Netherlands and I had trouble during my last journey. I have a "NS Flex Dal Voordeel" so I buy train tickets online with a discount when I travel off-peak hours. My most recent journey began at 21:24 from Utrecht, and I once again purchased a discounted ticket. NS personnel came to check my ticket while I was on the train, and I showed them my E-ticket. He stated that it is only applicable to subscriptions. I said I had, but when I tried to show it on the app, it didn't recognize my subscription. As a punishment, I had to purchase a full ticket (€18.60). I just checked the website again, and it is still available. In this situation, what should I do? I connected to both the app and the website with the same account (the card numbers are also the same), but my subscription is not seen on the app.
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