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Subject: Issue with Kids Free Subscription

  • January 12, 2025
  • 3 reacties
  • 42 Bekeken
M

Subject: Issue with Kids Free Subscription for Jad Abbarah  

Dear NS Customer Service,  

I am writing to report an issue with my child’s OV-chipkaart. Despite having a Kids Free subscription, almost the full fare is being deducted for his journeys. Below are the details:  

- Child's Name: 
- Card Number: 
- Age: 5 years  

I kindly request your assistance in resolving this issue and reimbursing the deducted amount. Please let me know if you need any additional information.  

Thank you for your help.  

Best regards,  

 

 

Beste antwoord door Erryt NS

Hello Mohamad abbarah, welcome at our community,

 

I did deleted all the personal details. Thanks for the report, Edwin. The advice of Thom is correct. You need to reach our customer service with this request.

3 reacties

Edwin
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  • Edwin
  • Machinist NS
  • January 12, 2025

You've posted a lot of personal information on a public board, I'd recommend removing the name of your child, chipcard number, phone number and mail address.

Also reported to moderation, as this board is not private.

Machinist standplaats Utrecht. Wil je solliciteren voor de functie van Machinist en heb je vragen over het werk? Stuur me een PB en ik probeer je te helpen.
Thom
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  • Thom
  • Super user
  • January 12, 2025

Customer Service will not contact you. You will need to contact them. Is the Kids free subscription on the card, is it already made valid?

You do need to change the data in your posting within 35 minutes from now. Otherwise the moderator will do tomorrow morning.

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
Erryt NS
Moderator
  • Erryt NS
  • Moderator
  • Antwoord
  • January 13, 2025

Hello Mohamad abbarah, welcome at our community,

 

I did deleted all the personal details. Thanks for the report, Edwin. The advice of Thom is correct. You need to reach our customer service with this request.

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