I have subscribed for off-peak hour discount but why it doesn't affect my payment. My trip Den Hagg-Amsterdam still charge 12.80 (normal payment). I don't see any 40% discount affect my transaction. What is wrong? Thank you
Beste antwoord door Daniël NS
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Welcome to the NS Community!
Did you load the subscription on your card (at a station or supermaket)?
Hey briantrinanda.
If this was a product ordered on a card you already had, it does need to be picked up as Robert B suggested. If that's not the case and you're also sure you're using it properly on the discounted times, I'd suggest contacting our customer service for more help.
I have my own personal ov chipkart and have paid for the subscription (5.10 euro per month), i forgot the name of the subscription..dal...something, but it's for 40% discount of off-peak season and weekend. I have used it 4 times but i still have to pay for the normal price. Is there anything to do to activate my subscription?
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