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Antwoord

subscription

  • January 23, 2023
  • 1 reactie
  • 42 Bekeken

Hello

i have a weekend subscription of 38 euro

this month ns charged 73 euro

could you explain please

Beste antwoord door Stijn NS

Good evening Elisa garcia hernandez and welcome to the NS Community!

It is likely that you've had travel expenses in the last month that weren't covered by the weekend subscription.

You can check the full specification of the invoice via your Mijn NS account, under ‘My payments’. Or you can contact our Customer Service.

1 reactie

Stijn NS
  • Oud Moderator
  • Antwoord
  • January 23, 2023

Good evening Elisa garcia hernandez and welcome to the NS Community!

It is likely that you've had travel expenses in the last month that weren't covered by the weekend subscription.

You can check the full specification of the invoice via your Mijn NS account, under ‘My payments’. Or you can contact our Customer Service.