This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot answer your question.

You should contact customer service directly to find out more about your subscription status. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

When you get the card, using it is very simple: check in at the beginning of every journey and check out at the end of every journey, and all travel costs incurred will be withdrawn from you bank account automatically every month, as well as the subscription costs for the next month.

We can't check this in this community. You have to contact the customerservice by Phone, Facebook, Twitter or chat.