Subscription cancellation | NS Community
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Subscription cancellation

  • 27 April 2023
  • 3 reacties
  • 189 Bekeken

Hello!  Please tell me what actions to take to cancel the subscription and whether the money is returned to the account for the unused period?  Thank you!

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Beste antwoord door MoDe 27 April 2023, 19:45

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You can change your subscription on the NS website by using MijnNS. You can choose there for Flex Basis.

You cann’t get a refund for the unused periode.

Reputatie 7
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Use the Cancellation Help of contact the customer service.

https://www.ns.nl/en/customer-service/termination-cancellation/cancelling-season-tickets.html

If the unused periode is in the future you will get a refund for that. If for instance your invoice date is the 15th, you paid a month in advance from april 15 up until may 14, you will then get a refund from the day you cancel until may 14. 

Use the Cancellation Help of contact the customer service.

https://www.ns.nl/en/customer-service/termination-cancellation/cancelling-season-tickets.html

If the unused periode is in the future you will get a refund for that. If for instance your invoice date is the 15th, you paid a month in advance from april 15 up until may 14, you will then get a refund from the day you cancel until may 14. 

Thank you!

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