Dear Sir/Madam,
I have noticed that my invoice includes a charge of €14.21, although the monthly subscription fee for the NS Flex Weekend 40% discount is €2.30. Furthermore, I have only used the card twice.
In light of this, I would like to kindly raise an objection to this charge. I also wish to cancel my subscription and respectfully request a refund of the €14.21 to my account.
Thank you for your understanding and assistance.
Beste antwoord door JurgenH
Hello Tugce,
I read that you've made a few trips with your card. The charges you see are because you’re traveling with a 40% discount, but you still have to pay for the remaining fare.
In Mijn NS, you can view your invoices and see what the charges are for. Please note that invoices can only be viewed via the website. (Bedankt
If something is incorrect on your invoice, please contact customer service directly. Unfortunately, we are unable to assist you further with this.
+1Hello Tugce,
I read that you've made a few trips with your card. The charges you see are because you’re traveling with a 40% discount, but you still have to pay for the remaining fare.
In Mijn NS, you can view your invoices and see what the charges are for. Please note that invoices can only be viewed via the website. (Bedankt
If something is incorrect on your invoice, please contact customer service directly. Unfortunately, we are unable to assist you further with this.
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