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Trains not running - Forced to drive my daughter

  • 17 January 2024
  • 3 reacties
  • 96 Bekeken
6

Good Morning,

I am writing to ask if it is possible to request a refund for the train journey my daughter was unable to take.  She has a "Traject Vrij" abonnementen from Amersfoort to Zwolle so she can go to school.

 

Yesterday, due to the weather the trains from Amersfoort to Zwolle were cancelled and not expected to run until 11:00 in the morning, my daughter starts school at 08:30.  Because of this I drove her to Zwolle.

 

My question is, are we able to claim back the EUR 14,30 from the subscription costs, even though she did not check in (it kind of seems pointless to check in for the sake of it, when we know the journey cannot be made).

 

Thanks

 

Paul

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Beste antwoord door Anonymous 17 January 2024, 11:33

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3 reacties

A

I'm not from NS customer support, as this forum is a customer to customer based. You can try reaching out to NS-customer support. But the 14,30 euro's is from the monthly subscription am I right?
I think you won't be able to ask/claim that back because the train was canceled. But its always worth to try at the NS-customer support. 

Here are some sources:
https://www.ns.nl/klantenservice/contact
https://twitter.com/ns_online (7.00 tot 23.00)
Phonenumber: 030 751 51 55
 

Thom
Reputatie 7
Badge +4

Practically: No.

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
O
Reputatie 7
Badge

You can request a refund for a 'delay' and check the box stating you did not reach your destination if you could not have expected to arrive with less than 60 minute delay. NS should than refund you as if you arrived with such a delay. They'll probably decline your request stating a check in is needed but the 'Geschillencommissie' has on multiple occasions rules this condition is unlawful, so if you then file a complaint you should eventually be refunded.

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