I wonder whether I could use the OV card with the app before I get the physical card. I subscribed to the weekend free-travel product last week. I planned to travel this weekend, but I haven’t received my OV card. Does anyone know if I could take free trip this weekend with the membership confirmed on the app?
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You should contact customer service if your subscription has started, but you haven't received the card yet. They can arrange for you to be able to travel for free next weekend.
Contacting customer service can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
It's not possible to travel with a memberchip on the app. You have to check in with your ov-chipcard. Contact the customerservice.
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