why I can't order new NS flex | NS Community
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why I can't order new NS flex

  • 1 March 2022
  • 4 reacties
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I will order a new NS flex , but I can't . They said let me call the company the name is Focum . I don't know why I must call another company ? Who have the same situation, please tell me ! Thank you 

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Beste antwoord door Tamzin 1 March 2022, 07:53

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Focum is the company that does a credit check when you apply for a new Flex subscription. When they give a negatieve advice it's mostly because you had a Flex subscription before that was terminated because you didn't pay your monthly bill on time. In that case you are banned for six months before you can apply for a new Flex subscription.

There might be another reason for instance if you defaulted on your monthly payments elsewhere and was registered for that.

Focum can give you more information.

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In that case you are banned for six months before you can apply for a new Flex subscription.

This is no longer the case. NS now only bothers potential new customers with the credit check, while known defaulters can immediately order a new subscription as soon as they have paid the outstanding amount.

Rules changed?

Reputatie 7
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Rules changed?

Yes they did.

Another possibility is still that a previous occupant at the address had payment problems, since Focum does not check a person but rather an address.

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