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Wrong payments

  • September 19, 2022
  • 4 reacties
  • 102 Bekeken

Hi

My name is Feyza Atakul. My card number is 3528 0500 *********. Although I don’t have any automatic reloadings in my account, there came an ınvoıce saying that I have a 22.5€ invoice. It’s wrong. Could you please help me? my e mail: *********.

Beste antwoord door Thom

Do you have a Flex subscription? Mostly the invoice is not wrong. You may check it at MijnNS, or at the site of ov-chipcard.

Pleas remove your car number. We do not have access to your data. Ask Customer Service.

4 reacties

Thom
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  • Super user
  • Antwoord
  • September 19, 2022

Do you have a Flex subscription? Mostly the invoice is not wrong. You may check it at MijnNS, or at the site of ov-chipcard.

Pleas remove your car number. We do not have access to your data. Ask Customer Service.


  • Op het juiste spoor
  • May 23, 2024

Hey, I bought a monthly subscription which have discount it cost 26 euros, and you took 40 euros from my bank account. I want to know why. 
contact me over my email

 

*mail deleted by moderator.


Erryt NS
Moderator
  • Moderator
  • May 23, 2024

The best thing to do is to reach our customer service, Sanaa Issa.


mrfreeze
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  • Super user
  • May 23, 2024

Or you can download the invoice from Mijn NS under ‘My payments'. It has all costs specified.